Customer Service spans the widest range of any of the 4 new verticals: Customer Success Manager pays 2.71× Customer Service Associate at the median, while Customer Service Representative — the entry-level anchor role — is the tightest, most converged band in this vertical.
Customer Success Manager pays 2.71× Customer Service Associate at the national median this quarter — $78,800 vs. $29,120, the widest premium of any of the 4 new verticals. Customer Service Representative, the anchor entry role, is the vertical's tightest, most converged band.
1. Customer Success Manager leads the vertical. $61,992–$106,933 (1.73×), on 237,147 listings.
2. Customer Service Representative: the tightest, most converged band in this vertical. $28,787–$39,614 (1.38×), on 487,791 listings.
3. Customer Support Specialist: the widest single-role band, at 2.30×. $19,310–$44,483 — a scope caveat, not a converged market.
4. Customer Service Representative's metro median swings just 11.4% across the top-8 hiring metros. $35,911 (Houston) to $40,000 (New York) — the tightest metro-to-metro range of any anchor role in this release's 4 verticals.
Customer Service Representative $35.3K vs. $44.8K (−21.2%); Customer Success Manager $78.8K — no percentage delta printed (CSM has no distinct BLS series; the CSR-proxy benchmark is not a like-for-like comparison); Customer Support Specialist $36.4K vs. $44.8K (−18.8%); Service Specialist $32.6K vs. $44.8K (−27.2%); Customer Service Associate $29.1K vs. $44.8K (−35.0%).
WageScape/MarketTrak, advertised postings, national, Apr 1–Jun 30, 2026. 1,266,064 combined listings across 5 roles. Every role is a P25/P50/P75 band. All 5 roles quoted as annual salary. Aggregates only.
Tell us any role and any metro — we'll send you that band, free. And when you're ready: a custom report with exactly your roles × your markets, built on demand.
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Source: WageScape/MarketTrak, mt_1q, national (region_state='ALL'), Apr 1–Jun 30, 2026, single quarter. Sample: 1,266,064 combined listings across 5 roles (smallest: Customer Service Associate, n=149,465). Every role is a P25/P50/P75 band, never a lone median. All 5 roles quoted as annual salary. Aggregates only; no individual pay exposed.
WageScape / MarketTrak, Q2 2026 · BLS check: OEWS May 2025
